A clear, honest explanation of how ProvidHQ uses cookies and how you can control them.
The short version: We use the minimum cookies needed to run the service. No advertising cookies. No cross-site tracking. No selling your data. You can choose essential-only or accept all analytics cookies when you first visit.
Cookies are small text files stored on your device when you visit a website. They help websites remember things — like keeping you logged in or counting how many visitors a page receives. Some cookies are essential for the service to function. Others are optional and help us improve the product.
Australia does not have a specific cookie consent law equivalent to Europe's GDPR. However, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (particularly APP 1 and APP 5), we are required to be transparent about how we collect personal information — including information collected via cookies and tracking technologies.
We present a consent banner on your first visit so you can make an informed choice, even though this is not strictly mandated by Australian law. We believe it is the right thing to do.
These cookies are required for ProvidHQ to function. They cannot be disabled without breaking the service.
| Cookie | Purpose | Duration |
|---|---|---|
| auth-token | Keeps you logged in to your account between sessions | 30 days (rolling) |
| session-id | Identifies your current session for security purposes | Until browser closes |
| csrf-token | Protects against cross-site request forgery attacks | Session |
| cookieConsent | Remembers your cookie preference so we don't ask again | 1 year |
These cookies help us understand how visitors use ProvidHQ so we can improve it. They collect anonymous, aggregated data only — no individual is identified.
| Cookie | Purpose | Duration |
|---|---|---|
| _plausible (planned) | Anonymous page view counting — no personal data, no cross-site tracking, no fingerprinting | Session |
We plan to use Plausible Analytics — a privacy-first analytics tool that does not use cookies by default, does not collect personal data, and does not share data with advertisers. It is fully compliant with Australian Privacy Principles. We will update this page when it is activated.
When you visit a billing or payment page, Stripe may set cookies on their subdomain to process payments securely. These are strictly necessary for payment processing and are governed by Stripe's Privacy Policy.
We do not use cookies from:
You can update your cookie preference at any time:
You can also control cookies through your browser settings. Most browsers allow you to view, delete and block cookies. Note that disabling essential cookies will prevent you from logging in to ProvidHQ.
Browser cookie guides:
We will update this policy if we add new cookies or change how we use existing ones. The "last updated" date at the top of this page will always reflect the most recent version.
Contact us at privacy@providhq.com.au